Returns & Exchanges
At Walls By Ansari, we want you to love what you receive.
We carefully prepare and pack every order before it is shipped. However, if your order arrives damaged, defective, incorrect, or there is an issue with your purchase, please contact us and we'll be happy to assist.
Return & Exchange Eligibility
To be eligible for a return or exchange, please make sure:
- The product is unused and in its original condition.
- The product has not been damaged after delivery.
- The original packaging is retained where possible.
- Your request is submitted within 14 days of receiving your order.
- You provide your order number and any relevant photographs or videos to help us assess the issue.
Note: Personalized products may have different return or exchange conditions because they are created specifically for the customer.
Damaged or Incorrect Items
We take care when packaging your order, but products can occasionally be damaged during transit.
If your order arrives damaged, defective, or you receive an incorrect product:
- Contact us as soon as possible after receiving your order.
- Provide your order number.
- Send clear photographs/videos of the product and packaging.
- Our team will review the issue and guide you through the next steps.
Please do not discard the original packaging until the issue has been resolved.
Personalized Products
Personalized name signs and other customized products are created specifically according to the information provided by the customer.
Because these products are made specifically for you, personalized items are generally not eligible for return or exchange due to a change of mind or incorrect customer-provided details.
However, if a personalized product arrives damaged, defective, or differs from the approved/requested customization, please contact us so we can review the issue.
Important: Please carefully check the spelling, name, wording, and other customization details before submitting your order.
Change of Mind
We understand that sometimes you may change your mind after placing an order.
For standard, non-personalized products, change-of-mind returns or exchanges are subject to our return conditions and product eligibility.
For personalized or customized products, change-of-mind returns may not be available.
Exchanges
If an eligible product needs to be exchanged, please contact our support team with your order details.
Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.
Refunds
Where a refund is approved, it will be processed using COD/ bank transfer, depending on the circumstances and payment method used for the order.
Processing time may vary depending on the payment method or financial institution.
Return Shipping
If the return is due to a product being damaged, defective, or incorrectly supplied, Walls By Ansari will cover the applicable return shipping cost / customer will be contacted regarding return shipping arrangements.
For approved change-of-mind returns, customer will be responsible for return shipping.
Products That Cannot Be Returned
Unless otherwise agreed, the following may not be eligible for return or exchange:
- Personalized or customized products
- Products damaged after delivery due to improper handling
- Products that have been altered or modified
- Products without the required original condition or packaging
- Products returned outside the applicable return period
Need Help?
If you have any questions about a return or exchange, we're here to help.
WhatsApp / Phone:
+92 341 2107084
Email:
wallsbyansari.support@gmail.com
