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Orders

Here are answers to some common questions about placing and managing your order.

Browse our collections, choose the product you'd like, select any available options, and add it to your cart. Proceed to checkout and provide your delivery details to complete your order.

Once your order has been successfully placed, you'll receive an order confirmation through the contact information provided during checkout.

If you need to make a change or cancel your order, contact us as soon as possible with your order number. Once an order has entered processing or dispatch, changes may no longer be possible.

Yes. Personalized name signs are available in our Personalized Name Signs collection. Product-specific instructions and customization options are provided on the relevant product page.

If tracking is available for your order, you'll receive the relevant tracking information once your order has been dispatched. You can also contact our support team with your order number.

PRODUCTS & INSTALLATION

Many of our products are designed for easy installation and selected designs include strong adhesive backing. Installation instructions may vary by product, so always follow the instructions provided with your purchase.

Selected lightweight designs can be installed without drilling or nails. Please check the individual product description for the recommended installation method before purchasing.

For adhesive-mounted products, a clean, dry and smooth surface generally provides the best results. Textured, damp, dusty or uneven surfaces may not be suitable for adhesive installation.


Gently wipe the surface using a soft, clean microfiber cloth. Avoid abrasive materials and harsh chemicals, as these may damage the finish.

Acrylic is lightweight and durable, making it a practical material for decorative wall applications. However, like any décor piece, it should be handled and cleaned with care.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we deliver across Pakistan. Delivery availability and charges may vary depending on the destination and order.


Orders are processed according to the processing time stated on the product or at checkout. Once your order has been dispatched, you'll receive the available shipping information.

Delivery time depends on your location and the courier service used. The estimated delivery timeframe will be communicated during the ordering or dispatch process.

Our return and exchange policy depends on the condition and type of product. Personalized items may have different eligibility requirements. Please review our Returns & Exchanges Policy before placing an order.

Because personalized products are created specifically for the customer, they may not be eligible for return or exchange.

Contact us as soon as possible with your order number and clear photographs of the package and product. Our team will review the issue and guide you through the next steps.

PAYMENTS

We accept the payment methods currently available at checkout. Available options will be displayed when you place your order.


Payments are processed through the payment methods available on our website. We do not recommend sharing payment details through social media or unofficial channels.

Yes.

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